This Privacy Policy explains how Digitek Vista (“Digitek Vista,” “we,” “us,” or “our”) collects, uses, stores, and protects information when you visit digitekvista.com, contact us, or engage us to deliver AI development, automation, and related consulting services. We are a business-to-business (B2B) technology consultancy; we do not sell physical products and we do not operate an online store or checkout.
By using our website or working with us, you agree to the practices described here. We may update this policy from time to time; the “Last updated” date above reflects the current version.
Information We Collect
We collect only what we need to respond to enquiries and deliver our services:
- Contact and enquiry data — your name, work email, company, and the details you share when you submit a form, book a consultation, or email us.
- Client and project data — the business information, documents, datasets, and system access a client provides so we can scope, build, and operate a solution during an engagement. This is handled under the terms of the written contract and any accompanying data processing agreement.
- Website usage data — standard analytics such as pages viewed, approximate location, device, and referral source, collected via cookies and tools like Google Analytics to help us improve the site.
We do not collect payment card numbers through this website. Invoicing for engagements is handled separately under contract.
How We Use Information
- To respond to your enquiries and schedule consultations;
- To deliver, support, and improve the AI and software solutions we build for clients;
- To communicate about active projects, and — where you have opted in — to send occasional updates or insights you can unsubscribe from at any time;
- To operate, secure, and improve our website; and
- To meet legal, accounting, and contractual obligations.
Client Data, AI Models, and Training
We treat client data as confidential and use it only to deliver the agreed engagement. Specifically:
- We do notuse a client’s data to train models for other clients, and we do not sell or share it for advertising.
- Where an engagement involves training or fine-tuning a model, we do so only on the data and for the purpose agreed in the contract, and the resulting model is handled as set out in that contract.
- When we use third-party AI or cloud services (subprocessors) to deliver a solution, we choose providers with enterprise privacy terms and configure them, where available, so client inputs are not used to train the provider’s public models. A current list of subprocessors is available to clients on request.
Subprocessors and Third Parties
To run our website and deliver services we rely on trusted providers such as cloud hosting, analytics, scheduling, and AI/LLM API vendors. They may process information on our behalf under agreements that require appropriate security and confidentiality. We do not sell your personal information. We may disclose information where required by law, court order, or valid legal process, or to protect our rights and the safety of others.
Data Retention
We keep enquiry data only as long as needed to follow up and for our legitimate business records. Client and project data is retained for the duration of the engagement and for the period agreed in the contract, after which it is deleted or returned according to the client’s instructions and our legal obligations.
How We Protect Information
We apply appropriate technical and organisational measures — including access controls, encryption in transit, and restricted internal access — to safeguard the information we hold. No method of transmission or storage is completely secure, but we work to protect your data and to review our controls over time.
Your Rights (GDPR / CCPA)
Depending on where you are based, you may have the right to access, correct, delete, or restrict the processing of your personal data, to object to certain processing, and to data portability. If you are in the EU/EEA or UK (GDPR) or in California (CCPA/CPRA), you may exercise these rights — including the right not to be discriminated against for doing so — by contacting us. We will respond in line with applicable law.
Cookies
Our website uses cookies for basic functionality and analytics. You can disable cookies through your browser settings; some parts of the site may work differently as a result.
Children’s Privacy
Our website and services are intended for businesses and are not directed to children under 18. We do not knowingly collect personal information from children, and will delete it if we become aware we have.
Contact Us
If you have any questions about this policy or how we handle your information, contact us at contact@digitekvista.com.